Policy
At Secret Serenity, we take business seriously. We are committed to providing you with excellent customer service and an overall, enjoyable experience. If you have any suggestions on how to improve your experience, feel free to contact us
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How Do I order?
You may place your orders anytime online 24/7. If you prefer to talk to a live person or if you have any questions please call (310) 895-1465 Monday -Friday 9:00AM to 5:00 PM PST.
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What methods of payment are accepted?
In order to shop at secretserenity.com you will need to sign up for a PayPal account. Visa, Mastercard, and American Express are accepted through PayPal. You can also pay using your bank account through your Paypal account. Paypal accounts are free to open and are easy to use. We also accept money orders and cashier’s checks as alternative forms of payment. No personal checks, please.
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How much Sales tax do you charge?
Purchases made in California will include an 8.25% California sales tax.
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How Can I track my order?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
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If there is a problem or I change my mind. How can I modify my order?
Unfortunately, once your order has been shipped we are unable to modify or cancel any order. When your order arrives, please follow return/exchange instructions for an online credit.
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How can I reach your staff?
We want you to be happy. Please call us, email us, or fax us, with any questions or concerns.
Our telephone number: 310 895-1465 (9-5 Mon-Fri PST)
Our fax number: 310 388-0883
Our emails:
Customer Service: secretserenityxo@yahoo.com
Orders : secretorders@yahoo.com
Public Relations : secretserenitypr@yahoo.com -
How can I get an Out of Stock Item?
Because of our quest to provide you with the latest in fashion we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. One option is that we can try and special order the item however, we update our site weekly with stuff that you will love.
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What is your Return Policy?
• Returns/exchanges are ONLY accepted within 7 days of the shipped date.
• You may not return or exchange: sale items, cosmetics, jewelry, lingerie, and gift certificates.
• Shipping and handling on returned merchandise is nonrefundable (unless the product is damaged or the wrong item was shipped).
• All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box with out damage to the box.
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How do I make an exchange?
You may exchange an item for another size or even a completely different item. Please email us or call (310) 895-1465 to hold your item(s) so they do not sell out before we receive your original merchandise in the mail
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What should I know about buying Vintage?
We carefully examine each of our products for flaws and imperfections. Often times, if a garment requires mending, we will send it to a shop for repair. If we do not have time to mend the item or think the customer may want to alter it according to her styling needs, we will sell the item “AS IS” and make note of it in the description. Vintage sizing can be confusing but in general, sizes run small so please double check measurements carefully!
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How are your items sized and measured?
If you require measurements for a particular item, please feel free to email us and we will gladly send them to you! Items are measured while laid flat. A professional assessment of the CURRENT size will be noted as well as any sizes on the tag.